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The desk’s mailbox takes three kinds of post: corrections to a quote, notes that an offer has changed or expired, and questions about how a figure was priced. The site’s favourite post is the first kind, because a reader with a dated copy of the terms and a disagreement is the only quality control the cycle really needs. Corrections run against the operator’s own pages, and the term wins where the quote and the register disagree.

The desk answers in the order the post arrives, commonly within a few working days, and every answer carries its date. Partnership and advertising queries are read too; the answer repeats the desk’s standing line, that scores and order come from the desk’s scoring marks and no commercial arrangement moves them. The reader’s quote stays in the reader’s hands at all times.